AI & Agentic AI

Production AI agents for real enterprise functions

We build agents scoped to a single job — service desk triage, invoice matching, claims intake — and hold them to a measurable definition of done.

Pick a process, get a prototype Talk to an expert

Five-fingered robotic hand with exposed mechanical joints

The fastest route to value is a narrow agent that does one job properly. Broad, general-purpose assistants are easy to demonstrate and hard to trust; a tightly scoped agent with three tools and a clear success metric can go to production in weeks.

Each agent we deliver has an owner in the business, an explicit scope boundary, a defined escalation path, and an evaluation suite tied to the outcome the owner cares about. Scope grows only after the narrow version is measurably working.

The examples below reflect the enterprise functions we build for. They are capability descriptions — not client deployments.

What you get

One process demonstrably handled end to end
A reusable pattern for the next agent
Clear evidence to justify or stop further investment

What's included

Customer Service Agent

Resolves routine enquiries end to end across channels, retrieves account context, and hands off with full history when a human is needed.

IT Service Agent

Triages and categorises tickets, runs first-line diagnostics, executes approved remediations, and escalates with evidence attached.

Document Processing Agent

Classifies inbound documents, extracts and validates fields, reconciles against records, and routes exceptions to a reviewer.

Sales Agent

Qualifies and enriches inbound leads, maintains CRM hygiene, prepares call briefs, and drafts follow-ups for approval.

HR Agent

Answers policy questions from authoritative documents, guides onboarding and leave workflows, and escalates anything personal to a human.

Procurement Agent

Checks requisitions against policy and contracts, compares supplier terms, flags exceptions, and prepares approval packs.

Compliance Agent

Monitors records and communications against defined rules, assembles evidence, and produces reviewable findings — never final rulings.

Knowledge Agent

Answers questions across scattered internal sources with citations, and reports what it could not find.

Healthcare Agent

Supports administrative and documentation workload — intake, coding support, summarisation — with clinical decisions left to clinicians.

Where this applies

A queue that grows faster than the team handling it
Repetitive work that spans two or three systems
Knowledge locked in documents that only a few people can navigate
Onboarding that depends on one person's institutional memory

Technologies

CrewAI
LangChain
Semantic Kernel
Rasa
Python
FastAPI

Related capabilities

Ready to talk about AI Agents?

Tell us about the process or problem, and we'll tell you plainly whether this is the right starting point.

Pick a process, get a prototype See our methodology

Or reach us directly at info@ontogenesistechnologies.com · +91-9999101853