Skip to content
Ontogenesis Technologies

Service

Managed services

Running what has been built — applications, cloud platforms and AI systems — under an agreed scope and clear responsibilities.

Discuss a support modelTalk to an expert
Rack-mounted servers with blue status lights

Software becomes a liability the moment nobody is responsible for it. Managed services exist to make that responsibility explicit — what is monitored, who responds, how quickly, and what happens when something needs to change rather than merely be restored.

Read more

AI systems add obligations conventional application support does not cover: evaluation suites have to be re-run, retrieval quality drifts as content changes, models are deprecated by their providers, and inference cost moves with usage. We treat those as first-class operational duties.

Support scope, hours and response commitments are agreed per engagement rather than published as fixed tiers.

What you get

  • Explicit ownership and response commitments
  • AI quality maintained rather than assumed
  • Predictable operating cost

What's included

Application support and maintenance
Incident response, fixes, dependency and security updates, and small enhancements.
Cloud and platform operations
Monitoring, patching, backup and recovery, capacity and cost management.
DevOps as a service
Pipeline and environment ownership, release management and infrastructure as code.
Managed AI operations
Evaluation re-runs, retrieval and prompt maintenance, model version migration, drift and incident response.
Inference cost management
Spend monitoring, model routing and caching to keep unit costs predictable.
Continuous improvement
A visible backlog, not just ticket closure.
Where this applies
  • A system live with no clear owner
  • An AI deployment nobody is evaluating
  • A small team unable to cover both change and support
  • Rising cloud or inference costs with no attribution
Technologies
  • AWS
  • Azure
  • Kubernetes
  • Docker
  • ServiceNow
  • Python
Engagement models
  • Support retainer. Agreed hours and response commitments for a defined scope.
  • Managed AI. Ongoing evaluation, tuning, model migration and cost management.
  • Platform operations. Cloud and pipeline operations under an agreed service scope.
  • Transition and takeover. Structured takeover of a system built elsewhere, including documentation.

Related services

Ready to talk about Managed Services?

Tell us about the process or problem, and we'll tell you plainly whether this is the right starting point.

Discuss a support modelSee our methodology

Or reach us directly at info@ontogenesistechnologies.com · +91-9999101853