Service
Platform & enterprise applications
Implementation, integration and extension of the platforms your business runs on — ITSM, CRM, ERP and BI.
Most enterprise work happens inside a handful of large platforms. Their value is realised or lost in configuration, integration and adoption — and increasingly in how well they can be extended with AI.
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We implement, integrate and extend these platforms, and this is also where our AI work has the most leverage: an agent connected to the system of record can complete work, while an agent without that connection can only describe it.
This practice carries forward the enterprise platform depth the company already had, which was previously buried behind a default page URL.
What you get
- Platforms configured to how the business actually works
- Integrated data instead of manual reconciliation
- AI capability inside existing workflows
What's included
ITSM / ESM — ServiceNow
CRM — Dynamics 365 & Salesforce
ERP — SAP S/4HANA & Dynamics 365
BI & analytics
Platform integration
AI extension
Where this applies
- A platform implemented years ago and never revisited
- Reporting assembled by hand each month
- Platforms that do not talk to each other
- A need for AI capability inside a platform your teams already use
Technologies
- ServiceNow
- Microsoft Dynamics 365
- Salesforce
- SAP S/4HANA
- Microsoft Power BI
- Tableau
- Qlik Sense
- Azure
Engagement models
- Platform assessment. Current configuration, adoption, integration and improvement backlog.
- Implementation. Phased implementation with data migration and cutover planning.
- Integration project. Defined integrations between platforms and custom systems.
- Managed support. Ongoing administration, enhancement and support.
Ready to talk about Platform & Enterprise Applications?
Tell us about the process or problem, and we'll tell you plainly whether this is the right starting point.
Or reach us directly at info@ontogenesistechnologies.com · +91-9999101853