Product
Enterprise Knowledge
Give every employee cited answers from your organisation's own documents — respecting exactly who is allowed to see what.
Overview
Enterprise Knowledge connects to the places your organisation's knowledge actually lives — document libraries, wikis, policies, manuals and ticket histories — and makes all of it answerable in plain language.
Every answer comes with citations back to the source document, so people can check it rather than trust it blindly. When the answer is not in your content, the system says so instead of guessing.
Access follows your existing permissions: an employee only ever sees answers drawn from documents they are already allowed to open.
Key features
- 01
Connectors and ingestion
Brings in content from your document stores and applications, and keeps it current as documents change.
- 02
Hybrid search and reranking
Combines keyword and semantic search so both exact terms and loosely worded questions find the right passage.
- 03
Permission-aware access
Enforces each user's existing access rights at query time — no separate permission model to maintain.
- 04
Citations and traceability
Links every statement to the passage it came from, and records which sources were used.
- 05
In-app assistant
Available where people already work, so they get answers without switching to another tool.
- 06
Answer-quality evaluation
Measures retrieval and answer quality against real questions from your organisation over time.
Where it fits
- Expertise concentrated in a few people who are constantly interrupted
- Policies and procedures spread across years of documents
- Support agents searching several systems to answer one question
- Onboarding that takes months because nothing is findable
How to get started
1. Book a demo
A walkthrough of the product on realistic examples, focused on your process and questions.
2. Consultation and pilot
We scope a pilot on your own data with clear success measures, and agree a go / no-go point.
3. Rollout and support
Integration with your systems, rollout to your teams, and ongoing monitoring and support.
See Enterprise Knowledge in action
Book a demo or a consultation with our team. We'll walk you through the product, discuss your process and data, and tell you plainly how it would fit — deployment, integration and pricing included.
Or reach us directly at info@ontogenesistechnologies.com · +91-9999101853