AI & Agentic AI

Voice and multilingual AI for how people actually speak

Conversational systems that work across Indian and international languages, code-switching, accents and noisy lines.

Discuss a voice or multilingual pilot Talk to an expert

Studio condenser microphone in a shock mount

Voice is still the default channel for a large share of customers, and multilingual capability is not an enhancement in the Indian market — it is a requirement. Real conversations mix languages mid-sentence, arrive over poor connections, and rarely follow the script a demo assumes.

We build for that reality: language identification, code-switching, domain vocabulary, and graceful behaviour when confidence drops. A voice system that fails clearly and hands over quickly is worth far more than one that guesses.

Multilingual work also carries a quality obligation. We evaluate per language rather than reporting a single blended accuracy figure that hides poor performance in the languages with least training data.

What you get

Service in the customer's language without proportional headcount
Clean escalation with context preserved
Quality visible per language

What's included

Multilingual conversational AI

Chat and voice assistants across multiple languages, including mixed-language input within a single turn.

Speech recognition and synthesis

Domain-tuned transcription and natural speech output, with vocabulary specific to your business.

Voice agents

Telephony-integrated agents that authenticate, retrieve context, complete routine requests and transfer with the conversation intact.

Real-time translation

Live translation for support conversations and internal collaboration across languages.

Confidence and handover design

Explicit thresholds for transferring to a person, with full context carried across so the customer does not repeat themselves.

Per-language evaluation

Accuracy measured language by language, not averaged into a single flattering number.

Where this applies

Support demand in several languages with staff concentrated in one or two
High call volumes dominated by a handful of routine request types
Customers who prefer voice and cannot use a self-service portal
Field or shop-floor users who need hands-free interaction

Technologies

Rasa
Google Dialogflow
Amazon Lex
Azure Cognitive Services
OpenAI GPT models
Python

Related capabilities

Ready to talk about Voice AI & Multilingual AI?

Tell us about the process or problem, and we'll tell you plainly whether this is the right starting point.

Discuss a voice or multilingual pilot See our methodology

Or reach us directly at info@ontogenesistechnologies.com · +91-9999101853