Product
Conversational AI
Serve customers in their own language, by chat or voice — resolving routine requests and handing the rest to your team with full context.
Overview
Conversational AI handles customer and employee conversations across chat and voice, in Indian and international languages, including the code-switching and accents of real conversations.
It does more than answer questions. Connected to your systems, it can check a status, update a record or book an appointment — and when a conversation needs a person, it hands over with the full context so the customer never has to repeat themselves.
For organisations that want a more personal front end, it also supports digital human presentation layers on top of the same conversational engine.
Key features
- 01
Multilingual conversations
Understands and responds across Indian and international languages, including mixed-language speech.
- 02
Voice agents
Speech recognition and natural speech synthesis for phone and voice channels.
- 03
Actions in your systems
Looks up and updates information in your CRM, ticketing or booking systems to resolve requests end to end.
- 04
Smart handover
Recognises when a person is needed and transfers the conversation with a summary and full history.
- 05
Digital human interfaces
An optional visual, human-like presentation layer for kiosks, websites and service points.
- 06
Per-language quality tracking
Monitors understanding and resolution quality separately for each language you support.
Where it fits
- Support demand in several languages with staff concentrated in one or two
- High call volumes dominated by a handful of routine request types
- Customers who prefer voice and cannot use a self-service portal
- Peak periods that need capacity without proportional hiring
How to get started
1. Book a demo
A walkthrough of the product on realistic examples, focused on your process and questions.
2. Consultation and pilot
We scope a pilot on your own data with clear success measures, and agree a go / no-go point.
3. Rollout and support
Integration with your systems, rollout to your teams, and ongoing monitoring and support.
See Conversational AI in action
Book a demo or a consultation with our team. We'll walk you through the product, discuss your process and data, and tell you plainly how it would fit — deployment, integration and pricing included.
Or reach us directly at info@ontogenesistechnologies.com · +91-9999101853